Last Updated: February 01, 2025
1. Conditions for Eligibility
Unwatched or Undownloaded Content
- The online training videos and other digital materials must be unwatched or undownloaded.
- If any portion of the video content has been accessed, streamed, or downloaded, you may not be eligible for a refund.
Prohibition of Screen Recording
- You must not use any third-party software or other methods to record or capture the training videos.
- Evidence of screen recording will invalidate any refund request.
Mismatch with Product Description
- A refund may be considered if the training or product materially deviates from what is stated in the product description.
- For instance, if the actual content delivered is significantly different from what was advertised, you may be eligible for a refund.
Technical or Access Issues
- If you experience technical issues that prevent you from accessing the product, contact us immediately at [hello@coursemakertoolkit.com]. We will make every effort to resolve the problem, and if we are unable to do so in a reasonable timeframe, a refund may be granted.
2. How to Request a Refund
- Submission of Request: All refund requests must be sent to [hello@coursemakertoolkit.com].
- Required Information: Include your order number, purchase date, and a detailed explanation of why you are requesting a refund (e.g., which eligibility condition applies).
- Review Process: We will review your request, including checking user activity logs (e.g., video watch time, login history) to confirm compliance with our conditions.
- Response Time: We aim to respond to refund requests within 3–5 business days.
3. Processing of Approved Refunds
- If your refund request is approved, we will issue the refund to your original payment method within 15 days.
- Depending on your financial institution, it may take additional time for the refund to appear on your statement.
4. Data Tracking and Verification
Our platform tracks all user activity, including logins and video watch duration, to ensure the integrity of our refund process. If our records show that videos have been partially or fully watched, downloaded, or captured via screen recording, this may invalidate your refund eligibility.
5. Non-Refundable Circumstances
- Change of Mind: We do not provide refunds if you simply decide you no longer want the product.
- Violation of Terms: If your access is revoked for breach of our Terms of Service, you are not entitled to a refund.
- Exceeding Usage Threshold: If you have accessed a significant portion of the course content (for instance, beyond an allowed preview percentage, if stated in the product description), your refund request will be denied.
6. Updates to This Policy
We may update or modify this Refund Policy at any time. Any changes will become effective immediately upon being posted on our website. The “Last Updated” date at the top indicates the most recent revision.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy or would like more information before purchasing, please contact us:
Kent EDU LLC
7901 4th Street N, Ste 300
St. Petersburg, FL 33702, USA
CourseMakerToolkit.com
Email: [hello@coursemakertoolkit.com]
Phone: +1 (213) 947-6119