Welcome to our FAQ! We hope you find immediate answers to some of your most common questions. If you still need assistance, please email us at hello [at] coursemakertoolkit [dot] com. Remember, we’re a one-person team, so please allow up to 3 business days for a reply.

1. About the Courses

1.1. What type of courses are offered?

We specialize in creating digital educational products focused on [insert niche/subject]. Each course typically includes video lessons, downloadable resources, and step-by-step guides to help you achieve your learning goals.

1.2. How do I purchase a course?

You can browse available courses on CourseMakerToolkit.com. Once you choose a course, click the “Buy Now” button and follow the on-screen instructions to complete your payment and registration.

1.3. Are these courses self-paced?

Yes. You can complete the lessons on your own schedule. Once you have access, you can watch the videos and go through the materials as many times as you’d like (subject to any membership or access time limits specified on the product page).

2. Access and Technical Issues

2.1. When do I receive course access after purchase?

In most cases, you get instant access to the course material after your payment is processed. Some courses may require manual enrollment; in such cases, please allow up to 48 hours for access to be granted.

2.2. I forgot my password. How do I reset it?

On the login page, click “Forgot Password” (or a similar link) and enter your email address. A password reset link will be sent to you. If you can’t find the email, check your spam folder or contact us at hello [at] coursemakertoolkit [dot] com.

2.3. I’m having trouble accessing videos. What should I do?

• Check Your Internet Connection: A stable internet connection is required for video streaming.
• Use a Supported Browser: We recommend Chrome, Firefox, or Safari, updated to their latest versions.
• Clear Your Cache/Cookies: Sometimes local browser issues can be resolved by clearing cache/cookies.
• Contact Us: If problems persist, email us at hello [at] coursemakertoolkit [dot] com with details (screenshots, device info, etc.).

3. Payments and Billing

3.1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) through our secure third-party payment processors. Additional methods (PayPal, etc.) may be available depending on your location and our platform’s settings.

3.2. Is my payment information secure?

Yes. We use reputable third-party payment processors with SSL encryption to handle all transactions. We do not directly store or process your credit card information on our servers.

3.3. Do you charge sales tax or VAT?

Any applicable taxes (e.g., sales tax, VAT) will be calculated and displayed during checkout, as required by law in your region.

4. Refunds and Cancellations

4.1. Do you have a refund policy?

Yes. Please refer to our Refund Policy for detailed information on eligibility and the refund request process. Generally, due to the nature of digital products, refunds are only granted under specific conditions, such as if you have not accessed or downloaded the course content.

4.2. How do I request a refund?

• Send an email to hello [at] coursemakertoolkit [dot] com with your order details and reason for the request.
• If your request meets our refund criteria, we’ll process your refund within 15 days.
• For more information, see our Refund Policy.

5. Support and Response Times

5.1. What is your average response time?

We aim to answer all customer inquiries within 3 business days. As a one-person team, we appreciate your patience and understanding.

5.2. Can I contact you by phone or live chat?

Currently, we only provide email support at hello [at] coursemakertoolkit [dot] com. This helps us manage inquiries efficiently while dedicating time to course development.

6. Account and Profile

6.1. Can I update my account information (name, email, etc.)?

Yes. Log in to your account, navigate to your account settings or profile page, and update your details. If you have trouble, email us at hello [at] coursemakertoolkit [dot] com.

6.2. I want to delete my account. How do I proceed?

Send an email to hello [at] coursemakertoolkit [dot] com requesting account deletion. Please note that deleting your account will remove your access to purchased courses unless otherwise specified.

7. Privacy and Security

7.1. How do you use my personal information?

We only use your personal information to provide and improve our services. For details, see our Privacy Policy, which outlines how we collect, store, and protect your data.

7.2. Are my data and course progress protected?

Yes. We use secure servers, SSL encryption, and other safeguards to protect your personal data and course progress. While we take data security seriously, no system can be 100% guaranteed. Check our Privacy Policy for more information.

9. Still Have Questions?

If your question isn’t answered above, feel free to reach out! We’re here to help:

Email: hello [at] coursemakertoolkit [dot] com
Response Time: Up to 3 business days